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Customer Support Agent

Position of work: Eastern Airways Head Office, Humberside Airport

Job Purpose: To assist and respond to external customers both verbally and in writing regarding bookings, complaints and claims in accordance with Company policy to ensure a high level of customer service is provided to our client base. Support the business with internal travel requirements and social media activity.


Primary responsibilities:

  • Handle customer bookings, enquiries and complaints via telephone and email.
  • Initiate contact with passengers and travel agents during advance flight disruption including schedule changes.
  • Troubleshoot and resolve routine customer complaints.
  • Process routine customer compensation and baggage claims.
  • Process staff travel applications.
  • Liaise with Operations daily regarding disruption and offer solutions and advice.
  • Communicate with business partners such as but not limited to airports handling agents, airlines to support business requirements.
  • Assist with social media platforms; creating and updating posts.


Role requirements


  • Customer service background
  • Excellent writing and verbal skills
  • Strong communication and problem solving skills
  • Works well under pressure
  • Good initiative


  • GDS experience
  • Social Media application


 If this sounds like the job for you, Eastern Airways also offer the following:

  • Private Health care
  • Company pension contributions
  • 22 days holiday as standard
  • Reduced travel fare on the Eastern Airways network

Ready to let your career take off? Apply below.


Apply now