Customer Support Agent
Position of work: Eastern Airways Head Office, Humberside Airport
Job Purpose: To assist and respond to external customers both verbally and in writing regarding bookings, complaints and claims in accordance with Company policy to ensure a high level of customer service is provided to our client base. Support the business with internal travel requirements and social media activity.
Primary responsibilities:
- Handle customer bookings, enquiries and complaints via telephone and email.
- Initiate contact with passengers and travel agents during advance flight disruption including schedule changes.
- Troubleshoot and resolve routine customer complaints.
- Process routine customer compensation and baggage claims.
- Process staff travel applications.
- Liaise with Operations daily regarding disruption and offer solutions and advice.
- Communicate with business partners such as but not limited to airports handling agents, airlines to support business requirements.
- Assist with social media platforms; creating and updating posts.
Role requirements
Essential
- Customer service background
- Excellent writing and verbal skills
- Strong communication and problem solving skills
- Works well under pressure
- Good initiative
Desirable
- GDS experience
- Social Media application
If this sounds like the job for you, Eastern Airways also offer the following:
- Private Health care
- Company pension contributions
- 22 days holiday as standard
- Reduced travel fare on the Eastern Airways network
Ready to let your career take off? Apply below.