Travel Trade Information

About us

Eastern Airways was formed in 1997 and moved quickly, prior to the Covid-19 pandemic, to return to its standalone booking facilities following its former franchise partner, Flybe, going into administration in March this year.

The Humberside Airport-based carrier provides a network of routes from airports including Aberdeen, Anglesey, Belfast City, Cardiff, Dublin, Humberside, Leeds Bradford, Manchester, Newquay, Southampton,Teesside International, as well as Nantes and Rennes in France, and Gibraltar. 

With a long-standing partnership with the key Global Distribution Systems, Eastern (T3) flights can be found by travel agencies across the UK, and also worldwide through their partnership with Hahn Air (X1), as well as through a number of online aggregators and NDC portals, through their new partnerships with market leaders such as Skyscanner, Travelfusion and Ypsilon.

Procedures

For the latest updates on guidance relation to aviation travel requirements, please ensure customers refer to the Government Website and also please make sure they are aware of our own procedures, found here.

Latest news and Route updates

From 8th July, Eastern Airways' routes from Southampton and Birmingham to Gibraltar will be operating at new times, providing a better dedicated service to customers rather than on a shared aircraft basis.  For any existing bookings, please ensure this is communicated to your customers.

 

Booking channels

 

Eastern Airways (T3 / 467) flights can be found directly on the following GDS in the UK, France and Spain

  • Amadeus 
  • Galileo 
  • Worldspan 

Eastern Airways (T3 / 467) flights can be found directly on the following NDC channels globally:

  • Travelfusion
  • Ypsilon
  • Skyscanner

Eastern Airways are also bookable via our partners, Hahn Air (X1 / 169) in Amadeus, Galileo, Worldspan and Sabre, incorporating BSPs globally.

ADM policy

Eastern Airways has published our policy in respect to raising Agency Debit Memos (ADMs) on our website here. 

Ticketing policy

Eastern airways ticketing instructions, including refunds and re-issues are found in Article 9 of our Terms and Conditions here.

As of 1st April 2021, if payment for the ticket is made using a non-personal card, then Eastern Airways will charge a fee for card processing.  This fee will be filed in ATPCO Service fees and show as ‘OB FCA’ in the GDS. The  value, will reflect as 'Payment Fee' on the passenger receipt, and auto-added by the respective GDS using their Ticketing Fee module.  This will adjust the total value to pay, once the payment has been entered into the system.

For fares where a change fee is due, we request that this is collected under the 'XP' tax code on the new ticket and the difference in fare is shown in the fare field on the re-issued ticket.  Eastern Airways do not have the facility to accept EMDs at present.

Ticket time-limit policy

Flexible (W-class): ticket within 72 hours*
Standard (T,O,V,K classes): ticket within 48 hours*
Value (U,H,M classes): immediate ticketing
* if booking within 72 hours of travel then immediate ticketing is required

Advance purchases

Please note that Eastern Airways offer advance purchase discounted fares, so please always check the fare rules

 

Airline partners

Eastern Airways are please to announced partnerships with the following companies:

  • Aurigny (codeshare)
  • Hahn Air (interline)
  • Travelfusion (API)
  • Ypsilon (API)
  • Skyscanner (API)

Additional queries

Should you have any queries, please feel free to contact the following departments:

Customer Relations: Email
BSP refund / ADM enquiries: Email
API connectivity: Email
X1 (Hahn Air) designator enquiries: Email or phone 008000 4246 247 

 

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