Flights resume – your health and wellbeing

The health and well-being of our passengers and crew is of the highest priority. The cleanliness of our aircraft has always been at the forefront of our operations.

As restrictions begin to ease due to the reduction of the Coronavirus (COVID-19) pandemic, services are being carefully re-introduced with extensive cleaning measures on-board and throughout all aspects of the airports. The safety of all customers, in addition to all staff, will be paramount throughout your journey, including airports and on-board the aircraft.

Eastern Airways has been working in partnership with our airport, aircraft cleaning and passenger care providers to ensure robust and appropriate measures are in-place throughout all aspects of your journey. Individual airports will detail specific measures or requirements in-place for your specific journey with us.

On arrival at check-in


In accordance with airport requirements, passengers will need to wear face coverings when entering the terminal buildings. The airports have put measures in place to enable social distancing for passengers within the terminals.  You should check-in for your Eastern Airways flight in the airport terminal. Airports have installed hygiene screens at check-in and at close contact points around the terminals. You will be asked during check-in whether you or any members of your family have recently displayed symptoms of COVID-19.  An example of measures in place at Belfast City Airport, which is one of the airports we fly from, are here https://www.belfastcityairport.com/Flight-Information/Coronavirus-Advice-for-Passengers.  We recommend you check with the airports you are due to fly from regarding any specific advice or requirements.

Onboard


Initially our usual complimentary on-board service will be limited to facilitate reduced customer contact. Our cabin crew are wearing PPE on board flights and passengers are advised to adhere to on-board hand santiser usage. A full anti-bacterial wipe down of all touch points between every service operated and a comprehensive night-stop aircraft sanitisation process is implemented.

The air in the cabin is constantly renewed and refreshed and these systems are used in accordance with recommendations from our aircraft manufacturers to minimise the risk of infection to passengers. We will continue to ensure these systems are used to minimise any risk to staff and passengers alike. Toilets are available on board the aircraft and will be in use, however, we strongly encourage all passengers to make full use of the airport facilities prior to boarding in order to minimise interaction on board.

Face Coverings
The wearing of face coverings on-board our aircraft is a mandatory requirement by the UK Government on public transport and in enclosed public spaces in England. Customers will be required to provide their own face coverings for arriving and departing flights in England and should wear them prior to entering the airport terminal buildings. Some airports may have dispensing machines, but we recommend you bring your own prior to travelling. The only exception to this is children under the age of 11 or those with respiratory issues or special needs.


We are taking all steps possible to ensure the wellbeing of our customers so they are safe and comfortable on board with the measures and guidance we’ve implemented from the Government, regulators and leading authorities.

 

For the latest updates on guidance relative to aviation travel requirements, please refer to the following www.gov.uk/coronavirus link and use the folloiwng as a guide.


Our teams look forward to welcoming you back on board as these measures become the new way forward in the short term.