Updated: 06 May 2021

***Following the UK Government COVID-19 roadmap announcement, our programme will be adjusted as necessary. For those services that are affected, we will contact customers who have made direct bookings regarding available options.***

Book & Travel With Confidence

If your travel plans are affected as a result of mandatory changes to Government travel restrictions or you or a member of your party test positive for COVID-19 or are instructed to isolate by track and trace, customers can feel assured they can rebook for travel to be completed within 6 months of the original travel date without a change fee although a fare difference may apply subject to us being notified prior to departure. We will require a copy of the NHS confirmation. If a refund is due, this will be processed back to the card used to make payment.

Email customersupport@easternairways.com with your booking reference as the subject field.

Any passenger holding a travel agency booking for an Eastern Airways operated flight should contact them directly for a refund or rebook as they are the original point of sale.

Please note: All customer enquiries are via email only to: customersupport@easternairways.com We ask that you only call us if you are travelling within 72 hours or your query is of an urgent nature so we can prioritise customers who need our immediate assistance.

Eastern Airways has been working in conjunction with all airports, aircraft cleaning and passenger care providers to ensure robust and appropriate measures are in-place throughout all aspects of your journey. https://www.easternairways.com/announcements/flights-resuming

All services will continue to remain subject to the Government and other bodies' latest advice for your travel safety, especially international or cross-border services where variations in travel requirements may differ or any period of quarantine required to be adhered to.

On behalf of all at Eastern Airways, we wish you to remain safe and we look forward to welcoming all customers on board again soon.

Thank you for your continued patience and support.