Updated: 5th January 2021

***Following the latest Government lockdowns effective from the 5th January, our scheduled flying programme will be adjusted as necessary. For those services that are affected, we will be contacting all customers who have made direct bookings regarding available options. We ask for your patience whilst this is carried out.***

COVID-19 travel restrictions:

If your travel plans have been affected by the temporary suspension of our scheduled flying programme as a result of the UK Government lockdown and tier restrictions, or due to the changes for the revised programme, customers can place their Eastern Airways booking reference on hold for travel to be completed within 6 months of the original travel date subject to original fare class availability and ticket conditions. If a refund is due, this will be processed back to the card used to make payment and this will take approximately 28 working days from our response. Email customersupport@easternairways.com with your booking reference as the subject field.

Any passenger holding a travel agency booking for an Eastern Airways operated flight should contact them directly for a refund or rebook as they are the original point of sale.

Please note: All customer enquiries are via email only to: customersupport@easternairways.com We ask that you only call us if you are travelling within 72 hours or your query is of an urgent nature so we can prioritise customers who need our immediate assistance.

General Advice:

Eastern Airways has been working in conjunction with all airports, aircraft cleaning and passenger care providers to ensure robust and appropriate measures are in-place throughout all aspects of your journey. https://www.easternairways.com/announcements/flights-resuming

All services will continue to remain subject to the Government and other bodies' latest advice for your travel safety, especially international or cross-border services where variations in travel requirements may differ or any period of quarantine required to be adhered to.

On behalf of all at Eastern Airways, we wish you to remain safe and we look forward to welcoming all customers on board again soon.

Thank you for your continued patience and support.