Special Assistance

If anyone in your party requires special assistance due to a disability or has difficulty walking more than 500 metres, please contact us no later than 48 hours prior to departure.

Passengers with special needs are those whose mobility is reduced due to physical incapacitation whether this is sensory or locomotory, intellectual deficiency, age, illness or any other cause of disability.

Wheelchair assistance can be provided to and from our aircraft. Please note a ‘lift on’ service is limited to certain aircraft types and on the smaller types of aircraft, passengers must be able to walk the aircraft stairs unaided. Due to Health and Safety regulations we are limited to the number of passengers with special requirements we can carry per flight. Wheelchairs/Mobility Aids will be carried free of charge and in addition to the normal free baggage allowance (subject to space availibity). Special arrangements need to be made and confirmation obtained for the wheelchair/mobility aid to be carried.

Guide Dogs
Eastern Airways regrets animals, other than guide-dogs for passengers with disabilities. Guide-dogs are carried free of charge.
 

Carriage of Mobility Aids

To assist us with the safe stowage of your mobility aid, we will be seeking confirmation as to how the wheelchair is protected from inadvertent operation by the method required for your mobility aid. For example: removal of key, deactivation of the joystick or deactivate using an isolation switch or other isolation mechanism such as an Airsafe inhibiting plug.

We will need the following information 48 hours prior to travel:
• Number of batteries installed.
• Type of battery
• Weight
• Dimensions: length x width x height
• Instructions for preventing inadvertent operation.

Aircraft cargo door dimensions and weight limitations
Due to the dimensions and location of aircraft baggage holds the maximum weight and dimensions we can accepts are as follows:
 

Eastern Airways’ Reservations Centre is on 08703 669100 or notify your travel agent as soon as possible for more information and to discuss your requirements.