Privacy Policy

Your privacy is very important to Eastern Airways and we understand how important it is to you. This privacy policy applies to all information gathered by Eastern Airways when you are on the Eastern Airways website. Once you choose to provide us with any information by which you can be identified, we will only use your information in accordance with this Privacy Policy.

Please review this Privacy Policy carefully. Your use of this website constitutes your agreement to this policy. If you cannot agree with all these terms, please exit the website.

Where we obtain your information from

On various pages of our website you have the option to provide us with personal information, all of which is kept securely.

Booking a flight
When you book a flight with Eastern Airways we need to collect certain information to progress your booking. We ask for personal information such as your name, address, telephone number, email address and preferred payment details.

Direct Marketing and special offers
On various pages of our site we offer you the opportunity to receive information about products, promotions and special offers which we think may interest you. You may or may not choose to give us this information.

How we use your information

Booking a flight
Eastern Airways uses your information to process your request on purchasing our product (s) and service (s) and confirm your travel information.

We may also use your booking information for marketing purposes, such as sending you updates on our latest offers and promotions. This is optional and you have the right to indicate that you do not wish to receive marketing material from Eastern Airways.

Sharing Information
Eastern Airways may send personally identifiable information about you to other companies. However this is only done when We have your consent to share the information with our affiliates and selected marketing partners. We are legally obliged to provide personal information and booking details to government authorities, including customs and immigration officials.

Third parties and links to other websites
For your convenience and information, the Eastern Airways website provides links to other websites. Eastern Airways would like to make you aware that these sites may have different security and privacy policies and that we have no control over and take no responsibility for any information submitted to these sites.
In order to improve our service, we may share your information with selected 3rd party companies. You will always be asked if you wish for your information to be shared with 3rd party companies and have the right to be excluded from this list.

Third parties and links to other websites

For your convenience and information, the Eastern Airways website provides links to other websites. Eastern Airways would like to make you aware that these sites may have different security and privacy policies and that we have no control over and take no responsibility for any information submitted to these sites.

In order to improve our service, we may share your information with selected 3rd party companies. You will always be asked if you wish for your information to be shared with 3rd party companies and have the right to be excluded from this list.

Cookie Policy

When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don’t have to give the same information during one task
  • recognising that you have already given a username and password so you don’t need to enter it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them from AllAboutCookies.org

Cookies for measuring website usage
Google Analytics cookies: _utma, _utmb, _utmc, _utmv, _utmd,_utmz

We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.

Data stored by cookies
_utma stores each user’s number of visits, time of the first visit, the previous visit and the current visit
_utmb and _utmc checks how long a visitor stays on the site: when a visit starts and ends
_utmz tracks where a visitor came from (search engine, search keyword, link)
_utmv and _utmd track visitor journeys through the site and classifies them into groups

Duration of cookies
_utma expires two years after your last visit to this site
_utmb expires 30 minutes after your visit, or after 30 minutes of inactivity
_utmc expires at the end of a session (when you close your browser)
_utmz expires six months after it was last set
_utmv (not set) expires immediately
_utmd (not set) expires immediately

Your consent

By using the Eastern Airways website, you consent to the collection and use of this information by Eastern Airways. If we make any changes to our privacy policy, we will inform you by posting changes on this page.

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Agent Debit Memo

Agent Debit Memo

Holding Space
Ticketing authority is granted by Eastern Airways. Provided the following conditions are met in regards to non-refundable fares. Should the agent hold space and subsequently miss the ticket time limit or fail to ticket, Eastern Airways hold the right to ADM for the full fare amount.

Incorrect Payment
Incorrect payment made in regards to fares, taxes, upgrades and change fees, Eastern Airways hold the right to ADM for the correct amount.

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