Online Booking Help

 

Q. Do you offer online or mobile check-in?

We currently don’t offer online or mobile check-in. Check-in desks open 90 minutes before the flight departure time and close 30 minutes prior to the scheduled departure. Check-in desks will close 30 minutes prior to departure.  Late passengers cannot be accepted.

Q. How far in advance can I book online?

Our online booking engine will allow you to make reservations up to 330 days in advance.

Q. Is the online booking engine secure?

Our Website is the perfect way in which to purchase flights with Eastern Airways. Using your credit or debit card to pay online via our website is completely secure. To give you, our customer confidence when booking online Eastern Airways makes every effort to maintain customer confidentiality when securing an online payment. All of your personal information is encrypted as it travels over the Internet. We have in place a Secure Sockets Layer (SSL), this technology encrypts information and keeps the data private and confidential, making it safe to transmit your credit or debit card number over the Internet. There are two security icons to look for that shows you that you are in a secure area.
• The ‘s’ after ‘http’ in the website address line
• The padlock symbol on your browser

Q. What are the different fare types I can choose?

View our fare product page: www.easternairways.com/fare

Eastern Airways offers a range of fare types to suit your travel needs. If your travel plans could change, our Flexible fares allow you to change your booking without any change or upgrade fees. Flexible fares can be purchased on a one-way or round trip basis. The standard search will automatically search for the lowest applicable fares for your chosen dates. The fares will be displayed in a matrix form for all flights on the given date. Fares are branded, the brands have a different level of flexibility, and you can mouse over the brand name to display the basic fare rule. This way you can choose the fare that best suits your travel requirements. Please note all Eastern Airways fares are non-refundable. If you wish to cancel a fully-flexible ticket and are unsure when you will use it, we can put the booking on hold for up to six months.

Q. How do I get the best online fares?

Our online booking facility offers both normal fares and web-only fares. These vary according to route and fare type. In order to have a better chance of finding the lowest fares we suggest:
• Avoid booking Peak time flights [e.g. Monday mornings and Friday evenings]
• Book Early [fares are sold subject to availability and therefore the earlier you can book the better chance you will have]
• Be Flexible with your dates [if you are booking a return flight it may be that the lower fares are only sold out in one of the directions]

Q. I have entered my details in on the 'Purchase' page and have received a response that the flights are no longer available. What should I do?

Eastern Airways receive an enormous amount of successful online reservations every single day. It is an extremely rare occurrence that after completing your details that you may receive the message that the flights are no longer available, but in this event please re select a different date and flight or contact our customer support centre on the following:
Tel: 01652 680600 (For callers outside the UK please dial: +44 (0)1652 680600) | Email: customersupport@easternairways.com

Q. How can I pay for my online reservation?

Eastern Airways accepts payments for online reservations with the following credit/debit cards:
• Maestro
• Mastercard
• Visa [and Visa Delta]
• American Express
• Diners Club
• Solo
For additional online security Eastern Airways have introduced the use of Verified by Visa and Mastercard Securecode to the payment process. If you would like to learn more about this or would like to register your card for this service please click the links below.

Q. How do I know that my reservation has been completed successfully?

Your reservation is complete when you have received your 6-character booking reference number on the ‘confirmation’ page.

Q. I have made a reservation but need to make a change, what can I do?

If you need to make an amendment to your online reservation, this will depend on the conditions of the fare type purchased. In some instances the fare type will allow changes without charge and others may require an upgrade fee. To check if your fare type allows changes please contact our customer support centre on the following:
Tel: 01652 680600 (For callers outside the UK please dial: +44 (0)1652 680600) | Email: customersupport@easternairways.com

Q. I have a query regarding my online reservation who should I contact?

Any queries regarding your reservation can be answered by our customer support centre on the following:
Tel: 01652 680600 (For callers outside the UK please dial: +44 (0)1652 680600) | Email: customersupport@easternairways.com

Q. What does the Customer Profile do?

This is designed to help speed up the booking process and will also provide you the ability to view both past and present reservations created using the profile. You may change your profile details at any time using the update my profile facility online. It is not mandatory to create a profile; you can make an online reservation as a guest. The customer profile can now be used as a common profile between your online booking and our reservations call centre. Create Customer Profile

Q. The online booking engine doesn't seem to be working. Does this mean that my web browser is not compatible?

Most web browsers are compatible with our online booking engine, however it is best viewed through; Microsoft Internet Explorer [version 9 or above], Mozilla Firefox, Google Chrome or Safari.
If you encounter a technical problem with your booking, we would appreciate your feedback with the following information if possible:
• Equipment type (PC, Mac);
• Browser, including version, e.g. Internet Explorer Version 9.0 (Help : About) ;
• Screen resolution (Start : Settings : Control Panel : Display : Settings);
• a screen print if possible (Alt + Print Screen, Ctrl+V into e-mail)