Ash Cloud

Ash Cloud

25 May – Update 1 / 1215

Cancellations for Wednesday 25 May 2011:

T3 4700 Durham Tees Valley to Southampton
T3 750 Humberside to Aberdeen
T3 225 East Midlands to Aberdeen

Passengers for all other flights should check-in as normal.

Only passengers affected who are booked to travel on the above flights are advised to contact their point of booking. If a booking has been made directly through Eastern Airways, contact Eastern Airways Reservations on 08703 669100, otherwise please contact your travel agent. Please be aware that the volume of calls received by our Reservations team are extremely high. Your call will be answered as soon as possible. Thank you for your patience.

Passengers whose flight has been cancelled may:

Re-book to travel on another flight on the same route at no additional charge within the next 28 days, subject to availability.
Apply for a full refund of unused tickets.

For Customers that have made their reservations with or directly with Eastern Airways Customer Contact Centre please email refund request to: please state 'REFUND - VOLCANIC ASH and Booking Reference' in the subject field.

Regular updates will continue to be placed on

Oil Industry Charter Services

For Aberdeen - Scatsta IAC flights.  Passengers should contact their own company logistics department responsible for making their bookings for further advice.