 |
|
|
Welcome to the help topics for our online booking facility.
This facility was significantly upgraded in February 2005 to take on board many of the comments received from customers. The enhancements include :
- a forward and backward scanning facility to allow you to easily search flights on different days;
- the ability to display multiple fare types by selecting more- or less-flexible fares for your chosen flights;
- the inclusion of web-only fares incorporating discounts over published fares;
- more detailed display of fare conditions;
- redisplay of your chosen itinerary and fare at multiple points during the process;
- ability to have your Customer Profile and PIN numbers e-mailed to you if forgotten;
- ability to update your Customer Profile details when booking and save these changes for later bookings;
- free SMS text confirmation of your booking reference and flight details by clicking on the "SMS confirmation" box on the Passenger Details page;
- Improved credit/debit card handling, requiring input of the cardholder billing address and use of CVV/CIN number for improved online security of your card;
- Improved layout for the confirmation page and e-mails
Q. The online booking engine doesn’t seem to be working. Does this mean that my web browser is not compatible?
A. Most web browsers are compatible with our online booking engine, however it is best viewed through Microsoft Internet Explorer [version 5 or above] or Netscape Navigator [version 6 or above]. To upgrade your current version of Internet Explorer or Netscape to the latest version please use the following links:
Microsoft Internet Explorer Netscape
We are aware of certain problems being experienced by Apple Mac users and users of the Mozilla/Firefox browser and some older versions of Internet Explorer. These are currently being addressed and should be resolved imminently.
If you encounter a problem, we would appreciate your feedback with the following information if possible:
- Equipment type (PC, Mac);
- Browser, including version, e.g. Internet Explorer Version 6.0 (Help : About) ;
- Screen resolution (Start : Settings : Control Panel : Display : Settings);
- a screen print if possible (Alt + Print Screen, Ctrl+V into e-mail)
Q. What is the difference in the Fare Types I can choose?
Eastern Airways offers a range of fare types to suit your travel needs. If your travel plans can change regularly, our Flexible fare allows you to change your booking without any change or upgrade fees. Flexible fares can be purchased on a one-way or round trip basis.
The Semi-flexible fare, which is sold on a round-trip basis only, allows you to make one change to your booking prior to departure without charge, subject to availability of seats at the same price on the flight you wish to change to.
By selecting Lowest Available, you will be offered the lowest available fare for the flights you choose. Depending on how many seats have already been sold on the flight, this may result in a Flexible or Semi-flexible fare being offered but will usually result in a non-flexible fare being offered. The conditions of these fares will be displayed to you - there are two types:
- Upgradeable, where the amount you have already paid is credited against the cost of upgrading to a fully flexible ticket. Upgradeable fares are available on a one way or round trip basis; and
- Non-upgradeable, where the booking is restricted to the flights and dates selected and may not be used to upgrade to a higher fare.
You can use the "Show more flexible fare" and "Show less flexible fare" features to find the fare which best suits your travel requirements.
Please note all Eastern Airways fares are non-refundable. If you wish to cancel a fully-flexible ticket and are unsure when you will use it, we can put the booking on hold for up to six months.
Q. How do I get the best fares online?
A. Our online booking facility offers both normal fares and web-only fares. These vary according to route and fare type.
In order to have a better chance of finding the lowest fares we have listed below some tips:
Avoid booking Peak time flights [e.g. Monday mornings and Friday evenings]
Book Early [fares are sold subject to availability and therefore the earlier you can book the better chance you will have]
Be Flexible with your dates [if you are booking a return flight it may be that the lower fares are only sold out in one of the directions]
Q. I have entered my details in on the ‘Purchase’ page and have received a response that the flights are no longer available. What should I do?
A. Eastern Airways receive an enormous amount of successful online reservations every single day. It is an extremely rare occurrence that after completing your details that you may receive the message that the flights are no longer available, but in this event please re select a different date and flight or contact our reservations department on the following:
Tel: 08703 669 100 | Email: reservations@easternairways.com
Q. How can I pay for my online reservation?
A. Eastern Airways accepts payments for online reservations with the following credit/debit cards:
Mastercard | Visa [and Visa Delta] | American Express | Diners Club | Switch | Solo
Q. How do I know that my reservation has been completed successfully?
A. Your reservation is complete when you have received your 6-character booking reference number on the ‘confirmation’ page.
Q. I have made a reservation but need to make a change, what can I do?
A. If you need to make an amendment to your online reservation, this will depend on the conditions of the fare type purchased. In some instances the fare type will allow changes without charge and others may require an upgrade fee. To check if your fare type allows changes please contact our reservations department on the following:
Tel: 08703 669 100 | Email: reservations@easternairways.com
Q. I have a query regarding my online reservation who should I contact?
A. Any queries regarding your reservation can be answered by our reservations department on the following:
Tel: 08703 669 100 | Email: reservations@easternairways.com
Q. How far in advance can I book online?
A. Our online booking engine will allow you to make reservations up to 330 days in advance.
Q. Is the online booking engine secure?
A. Our Website is the perfect way in which to purchase flights with Eastern Airways. Using your credit or debit card to pay online via our website is completely secure. To give you, our customer confidence when booking online Eastern Airways makes every effort to maintain customer confidentiality when securing an online payment. All of your personal information is encrypted as it travels over the Internet.
We have in place a Secure Sockets Layer (SSL), this technology encrypts information and keeps the data private and confidential, making it safe to transmit your credit or debit card number over the Internet.
There are two security icons to look for that shows you that you are in a secure area.
- The ‘s’ after ‘http’ in the website address line
- The padlock symbol on your browser (
 ).
Q. What does the Customer Profile and PIN do?
A. This is designed to help speed up the booking process. Once you have completed your first online reservation you will automatically receive you own unique Customer Profile and PIN. When making any future online reservations you can enter these unique codes in where required and your details will automatically be recalled for you, saving time on entering your details. you may change your profile details any time you book and, if you wish, save these changes for future bookings.
|
|
|
|
|
|
 |
