If you have any special assistance needs, you need to notify us at least 48 hours before departure so that we can provide you with the necessary help and assistance.

Passengers with special needs and wheelchair assistance

Wheelchairs and assistance provided by the airport
If you need a wheelchair, or any other mobility assistance to help you through the airport please inform us at the time of your booking, or at least 48 hours prior to departure.

You can contact us by phoning: 08703 669 100 (outside the UK please dial: +44 (0)1652 680 600) or sending an email to: reservations@easternairways.com

Travelling with your own wheelchair

If you are travelling with your own wheelchair or mobility aids please inform us at the time of booking, or at least 48 hours prior to departure.

Folding wheelchairs will be carried free of charge in addition to your normal baggage allowance.  Special arrangements need to be made and confirmation obtained for carriage of any other type of wheelchair.

You can contact us by phoning: 08703 669 100 (outside the UK please dial: +44 (0)1652 680 600) or sending an email to: reservations@easternairways.com

Access to our aircraft

Please note that a ‘lift on’ service is limited to certain aircraft in our fleet (Saab 2000).

On the smaller types of aircraft (Jetstream 41), passengers must be able to climb the aircraft steps unaided.

On board facilities

We always try to assist our customers with any special assistance needs and aim to allocate a seat that is suitable for your needs.

Safety regulations state that passengers with special assistance needs should not be seated at emergency exits or in cross aisles that form part of emergency exit routes.

You must be able to look after your own needs during the flight, such as: eating and going to the toilet.

If you are unable to manage on your own, you will need to travel with an able bodied companion/care assistant who is willing to help you.

Unfortunately, we are unable to accept passengers with a level of disability which needs the presence of an able bodied companion/care assistant unless an able bodied companion/care assistant is travelling with the passenger.

Please be aware that there are no adapted toilets or on board wheelchairs on our flights.

Visually impaired customers

If you are visually impaired please inform us at the time of your booking, or 48 hours prior to departure, so that we can make the necessary arrangements.

Braille safety cards are available on our flights.

You can contact us by phoning: +44 (0)8703 669 100 or sending an email to: reservations@easternairways.com

Hearing impaired customers

If you are hearing impaired please inform us at the time of your booking, or 48 hours prior to departure, so that we can make the necessary arrangements.

Travelling with Guide/Assistance Dogs

Certified Assistance Dogs for blind, deaf or disabled passengers will be carried free of charge subject to availability and national importation regulations.

If your are to be accompanied by your Assistance Dog please inform us at the time of your booking, or at least 48 hours prior to departure, so that we can make the necessary arrangements.

Safety regulations state that passengers accompanied by Assistance Dogs should not be seated at emergency exits or in cross aisles that form part of emergency exit routes.

You can contact us by phoning: +44 (0)8703 669 100 or sending an email to: reservations@easternairways.com

Expectant mothers

If you’re pregnant, you may travel up to the end of week 28 without a medical certificate. Between weeks 28 to 35 of your pregnancy you will need a medical certificate stating the number of weeks of your pregnancy and confirming that you are fit to fly.

From week 36 of your pregnancy we will be unable to accept you for travel.  If you are expecting a multiple birth travel is only permitted up to the end of week 32 of your pregnancy.

Medical certificates must be supplied by a Doctor. Unfortunately, we cannot accept certificates issued by a registered midwife.

Infants

Infants (defined as children under the age of 2 years at date of travel) may travel free of charge, providing they are seated on the lap of the person accompanying them.

Infants under the age of 2 weeks cannot be accepted for travel.

Only one infant per adult is permitted to travel.

Infants are not entitled to a baggage allowance.

Children aged 2 years and over must occupy their own seat which must be purchased at the applicable adult fare.

Unaccompanied minors

We can accept unaccompanied minors between the ages of 5 – 11 years on our services subject to notification at time of booking and availability of this service, as we can only take a limited number of unaccompanied children on individual flights.

Children under 5 years of age at date of travel, cannot travel unless they are accompanied by a person of 16 years of age or over who will take responsibility for the younger child.

Travelling from France

Anyone under the age of 18 in France holding an ID card must have a completed parental authorisation form to leave their country of nationality.

Forms are available from the local town hall or police station and parents must complete them.  The passenger must carry the completed form at all times whilst travelling, although such forms are not required if the passenger has their own valid passport.  Guardians must remain at the airport until the flight is airborne.

Other additional needs

If you have any other additional needs please contact us:

Phone: 08703 669 100 (outside the UK please dial: +44 (0)1652 680 600)
Email: reservations@easternairways.com