In the rare event that no clear error message or code or on screen confirmation of the booking is received; please ensure that you check your email inbox to see if an email confirmation has been delivered. If email confirmation has not been received, please contact our Reservations Department on 08703 669100.
Repeated attempts at the same online booking may result in a duplicate booking and charges. Please ensure you contact us before attempting to make a booking again.
When will I receive my tickets?
Eastern Airways do not issue paper tickets. As soon as your booking has been confirmed, the ticket details are held and stored electronically known as an e-ticket (a virtual, paperless ticket). You will be supplied with a six character booking reference and we recommend that you take note of this reference or print confirmation of your booking and take this to the airport along with a valid form of identification.
What acceptable forms of ID will be required upon check-in?
Eastern Airways will accept the following forms of ID:
Domestic Travel
Credit/Debit card with passenger’s name
Driving Licence Provisional or Full
Passport (including expired passports which may be used for domestic travel up to 2 years from the expiry date)
Company ID card
Citizen card
Council issued bus pass
Pension book
International Travel
Valid passport (and where required, a valid visa)
I have lost my booking reference/flight details, can you help?
Please contact our Reservations Department on 08703 669100. Please note that you will be required to answer relevant questions relating to the booking before any information is advised to you.
What are the recommended check in times?
Check in usually opens 1 hour prior to departure although it may be possible to check in earlier at some airports. All passengers are advised to check in no later than 30 minutes prior to departure and passengers arriving after this deadline will not be accepted.
We are committed to maintaining high levels of punctuality and passengers can help us by being aware of the latest check-in times and allowing adequate time for increased security checks.
Can my child travel alone?
Eastern Airways can accept unaccompanied minors between the ages of 5-11 years inclusive for carriage on our services subject to notification at the time of booking and availability of this service in line with our company policy and the following conditions:
Parent/guardian contact details must be provided at the time of booking and confirmation of the child/ren’s date of birth. Photographic ID must be provided by the person authorised to collect at the destination airport.
Unaccompanied minor forms will be posted to the parent/guardian which must be completed for all sectors and handed in upon check-in.
Children must be escorted to the airport and parent/guardian must remain at the airport until 30 minutes after the flight has departed.
Please note we are unable to offer an unaccompanied minor service for any multi sector journeys. All requests should be made via our Reservations Department on 08703 669100.
Can I travel if I am pregnant?
We can accept expectant mothers for carriage on our services up until the end of week 35. A medical certificate will be required beyond week 28 to confirm the passenger is fit to travel and there is no medical history to suggest otherwise.
Can I take my child’s pushchair beyond check-in?
If you wish to keep the pushchair beyond the check-in desk area our check in staff will provide you with a baggage tag to be fastened onto the pushchair, and then upon boarding the aircraft the pushchair will have to be handed-over to a member of our ground handling team for it to be put into the aircraft hold. The pushchair will then be returned at the aircraft side upon arrival at destination if possible, if not then it will be delivered in the baggage arrivals hall.
Do you accept animals for carriage?
With the exception of certified assistance dogs we do not accept animals for carriage on our services.
Guide dogs accompanying passengers will be carried free of charge subject to availability, national importation and airline regulations. All requests should be made via our Reservations Department on 08703 669100 at the time of booking.
Can you please advise what assistance can be provided for wheelchair users?
Wheelchair assistance can be provided to and from our aircraft. Please note a ‘lift on’ service is limited to certain aircraft types and on the smaller types of aircraft, passengers must be able to walk the aircraft stairs. Due to Health and Safety regulations we are limited to the number of passengers with special requirements we can carry per flight. In order to assist you or a member of your party with your travel plans please contact our Reservations Department on 08703 669100 at the time of booking.
Can I travel if my leg is in plaster?
Due to the risk of swelling, if you have a broken bone fitted with plaster cast, you should not travel within 48 hours. You cannot travel if both legs are in plaster. If you have one leg in plaster and you are unable to bend your leg to a 90 degree angle you will be required to purchase two seats. There is no additional tax charge for the second seat.
Do you accept sporting guns for carriage?
All requests must be made in advance via our Reservations Department on 08703 669100 and licence details must be provided at the time of booking. All unloaded firearms and ammunition must be packed separately in secure storage cases and carried as checked baggage. All necessary documents must be provided to satisfy the relevant authorities.
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