Passenger Assistance

Passengers requiring disability or unaccompanied minor assistance must notify us at time of booking, or at least 48 hours prior to departure, so that we can provide the necessary help and assistance.

You can contact us by:

Phone:  08703 669 100, (outside the UK please dial: +44 (0)1652 680 600) or email:  reservations@easternairways.com

1. Refunds and Cancellations

Passengers are advised that the purchase of travel on all Eastern Airways flights is non-refundable.

2. Check - In

Passengers are advised that check-in for Eastern Airways flights closes 30 minutes prior to departure. Passengers who do not comply with the check-in deadline will forfeit that leg of the journey.

3. Baggage

Each passenger is permitted one standard piece of hand luggage (max 10kgs) and one piece of hold luggage (max 15kgs). Excess baggage, each additional kilo over 15kgs will be charged at £2.50 per kilo, per sector. Excess baggage will be carried subject to space availability. A separate baggage receipt will be issued for each piece of checked baggage.

4. Onward Flights

Eastern Airways operates a ‘point to point’ service and cannot facilitate the transfer of passengers or baggage to or from the point at which travel with Eastern Airways commences or terminates.

5. Schedules

Schedules may be subject to change without prior notice. However, Eastern Airways will endeavour to inform passengers of any significant alterations to their reservations.

6. Taxes, Fees and Charges

NO REFUNDS ARE AVAILABLE ON ANY FARE

All fares are subject to taxes, fees and charges:

UB Tax - Departure and/or arrival charge levied by airports

YQ Tax - Insurance and Fuel Surcharge as applicable

GB Tax - Air Passenger Duty, collected by airlines on behalf of HM Customs & Excise on flights operated by aircraft with a capacity of more than 20 seats

YO Tax - Isle of Man only (similar to GB Tax)


7. Credit / Debit / Charge Card Transactions

Payments made by Credit Cards will attract a fee of £6.00 per transaction.

8. Security

To give you, our customer confidence when booking online, Eastern Airways makes every effort to maintain customer confidentiality when securing an online payment. All of your personal information is encrypted as it travels over the Internet.

We have in place a Secure Sockets Layer (SSL), this technology encrypts information and keeps the data private and confidential, making it safe to transmit your credit or debit card number over the Internet.

There are two security icons to look for that show you that you are in a secure area.

1. The ‘s’ after ‘http’ in the website address line
2. The padlock symbol on your browser ( ).